Refund policy

At AlizOrganic, we are committed to ensuring your order reaches you safely, promptly, and securely. Please review our delivery, payment, and returns policies below.

Delivery Policy

  • Processing Time: Orders are generally processed within 1–3 business days. During peak seasons or public holidays, processing times may take slightly longer. 
  • Shipping Method: All deliveries are made via Australia Post (trackable service). Tracking details will be provided once your order has been dispatched.
  • Shipping Rates (Australia):   Free shipping on orders over $99. Flat rate $12 applied for order under $99
  • Incorrect Address: If a parcel is returned due to an incorrect shipping address, an additional $15 re-shipping fee will apply.
  • Delivery Times: Standard delivery is usually 2–7 business days within Australia, depending on location and Australia Post operations. 
  • Overseas Orders: International delivery charges are calculated by weight and destination. Shipping costs will be displayed at checkout before you confirm your order.
  • Delays: Delivery times may be affected by seasonal demand, courier schedules, or adverse weather conditions. AlizOrganic  is not responsible for courier delays but will assist you in tracking your parcel.
  • Order Assistance: If you have not received your order within the expected timeframe, please contact us at info@salsabilgroupaustralia.com.au.

Returns Policy

We want you to be completely satisfied with your purchase. Please review our returns policy below:

  • Change of Mind: For hygiene reasons, we are unable to offer exchanges or returns other than as required under the Australian Consumer Law. we are unable to accept returns for change of mind once the product has been opened or used.
  • Damaged or Incorrect Items: If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your delivery. We will arrange a replacement or refund at no extra cost.
  • Refunds: Refunds will be issued once the returned product has been inspected and approved. Refunds will be processed using the same method of payment used for the original order.To be eligible for a return, the product must be in its original condition and packaging, unopened, and with all seals intact.
  • How to Return: To initiate a return, please contact us at  info@salsabilgroupaustralia.com.au with your order number and details of the item(s).

Thank You for Shopping with AlizOrganic !

We appreciate your trust and are committed to providing authentic Organic products with reliable service.